Learning management systemStory
LearnLive Technologies (acquired in 2013 by Thomson-Reuters) offers multiple products— a learning management system, jurisdiction compliance tracking system, and online course delivery system— that all operate on the same underlying platform with the same customer data set.
The existing approach was “tool-focused”: a tool for creating webcast, another for creating self-study content, a third for tracking compliance. The tools were inconsistent in their workflows, terminology, and interaction patterns.
I replaced the tool-based approach with a concept-based approach grounded in real-world terms: users, programs, content catalogs, and universities— allowed users to visualize the entire system more easily, and understand what they were doing more clearly.
Behind the scenes, I developed a product roadmap to eventually integrate the LearnLive product offerings with other overlapping Thomson-Reuters learning products.